Privacy Policy

Effective Date: [02/01/2025]

At Web Experts Marketing, we take your privacy and data security seriously. This Privacy Policy explains how we collect, use, store, and protect information when you use our website, services, and mobile application (the “App”). Our App is a white-label customer relationship management (CRM) and marketing automation platform used to manage leads, communication, and marketing workflows.

Information We Collect

We collect only the information necessary to provide our services and operate the App effectively.

Types of Information Collected

Depending on how you use our services and App, we may collect:

• Contact Information: Name, email address, phone number

• Business Information: Company name, project details, service requests

• User-Generated Content: Messages, form submissions, support inquiries, notes, and communications entered within the App

• Account Information: User ID and login credentials

• Technical & Diagnostic Data: App performance data, crash reports, and basic device identifiers used to maintain app functionality

We do not collect health data, financial account numbers, payment card information, or data from your device’s address book.

How We Use Your Information

The information we collect is used strictly for legitimate business and app functionality purposes, including:

• Providing CRM and marketing automation services

• Managing leads, contacts, and customer communication

• Supporting automated workflows and review requests

• Responding to customer support inquiries

• Maintaining and improving app performance and reliability

We do not use personal data for advertising tracking and do not sell user data.

Third-Party Services

Our App is built on and operates using GoHighLevel, a third-party CRM and automation platform. Data entered into the App is securely processed and stored through this platform and its infrastructure.

We may also rely on trusted third-party service providers for:

• Hosting and infrastructure

• Email and SMS delivery

• Analytics related solely to app performance and stability

All third-party services are required to follow appropriate data protection and security standards.

Data Security

We implement industry-standard safeguards to protect your information:

• Encryption: Data is encrypted in transit using SSL/TLS protocols

• Secure Storage: Information is stored on protected servers with access controls

• Limited Access: Only authorized personnel may access user data

• Monitoring: Systems are monitored for unauthorized access or suspicious activity

Data Retention

We retain personal data only for as long as necessary to provide our services or as required by law. When data is no longer needed, it is securely deleted or anonymized.

Your Privacy Rights

You have the right to:

• Request access to your personal data

• Request corrections to inaccurate information

• Request deletion of your data, subject to legal and contractual obligations

To exercise these rights, contact us using the information below.

Children’s Privacy

Our services and App are not intended for children under the age of 13. We do not knowingly collect personal data from children.

Security Incident Response

In the unlikely event of a data breach that affects your information, we will:

• Take immediate steps to contain and mitigate the issue

• Notify affected users in accordance with applicable laws

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and will apply to future app versions or services.

Contact Us

If you have questions, concerns, or requests regarding privacy or data protection, you may contact us at:

Web Experts Marketing
Email: contact@webexpertsmarketing.com
Website: https://webexpertsmarketing.com